NTU Inc. was established in 2005 and currently operates a 200-seat call center and accessorial work stations, with the capacity to expand and ramp-up quickly when needed. Our average service launch period is from three to four weeks, depending on the Service Level Agreement (SLA), and the complexity of the engagement. Our staff is an assembly of highly trained & performance-driven individuals geared towards a single goal: – to provide the best value for our clients.

NTU Inc. is equipped with the latest technology to deliver the services for the client: from computer communications hardware and software, to the set-up and maintenance of a reliable in-house network linked-to the internet and other ‘cloud-services’. We develop and maintain strong and professional relationships with trusted and reliable technology providers which ensure their 24/7 back-up support to NTU operations.

NTU Inc. has been in the industry for more than ten years. Our aggregated experience allows us to auger possible downtime scenarios antecedently, diagnose problems when they arise and help pinpoint and conceive solutions. We believe that ‘prevention is always better than cure’ and we apply the same to all our dealings with our clients. Our 10-year experience also enables us to assist and share our portfolio of best practices within the industry and to guide and advise new clients on how to avoid the common pitfalls facing them.

The NTU team provides in-depth knowledge and experience in: 

            • Customer Service & Support

            • Telemarketing and Telesales 

            • Technical Support/Training

            • Operations/Accountants/Bookkeepers/Administration

            • Document (Legal, Medical and General) Transcription

            • Non-Voice Digital Data Conversion & Management

Customer Service

Customer affiliations are a company's most priceless resource and the foundation of NTU's mission is to help you augment the significance of those relationships. We consider it crucial to understand your business and your customers, so that we can build a customer care team that equates to a seamless extension of your business. NTU blends the manpower, processes, and technology to handle every customer as if he or she were your most precious one. The advancement of our business is based on the success of yours, and we understand that this is accomplished through one satisfied customer at a time. 

Order Processing

Whether your customers are ordering their favorite products or initiating cable service, their first interaction with your company is strategic. NTU can process orders via email, fax, phone, Internet or other electronic transmission. On your behalf, NTU can accept all methods of payment: credit cards, checks, wire transfers, and purchase orders. NTU maintains all voice records and documents all customer orders and transactions for verification purposes and all correspondence, purchase history, returns, credit history, etc.

Business-to-Consumer and Business-to-Business Sales

NTU provides inbound and outbound call center teleservices for both Business-to-Consumer and Business-to-Business markets. NTU’s professional CA’s are trained in the art of personalized care and smart selling. They are supported with state-of-the-art technologies designed to meet the requirements of your B2C and B2B programs. 

Up-Sell and Cross-Sell Opportunities

NTU has maintained a sales culture that continuously meets client’s revenue and performance goals. Our CSA’s are highly effective in up-selling, cross-selling and conversion for both inbound and outbound programs. NTU CA’s are specifically trained for each individual account, so they have intimate knowledge of your products and goals. This specialization leads to higher conversion rates and higher revenues.

Document Transcription/Non-Voice Data Conversion & Mgmt

NTU at the moment is embarking on new ventures, focused on servicing the needs of clients needing document transcriptions, general to complicated accounting services, and non-voice digital data conversion & management.